Terms of Use

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Terms of Use

PLEASE READ THESE TERMS OF USE CAREFULLY. BY CONTINUING TO ACCESS AND USE THIS APPLICATION YOU CONFIRM THAT YOU ACCEPT OUR TERMS AND CONDITIONS DESCRIBED HEREIN. IF YOU DO NOT AGREE THE TERMS OF USE, DO NOT USE THIS APPLICATION.LEASE READ THESE TERMS OF USE CAREFULLY. BY CONTINUING TO ACCESS AND USE THIS APPLICATION YOU CONFIRM THAT YOU ACCEPT OUR TERMS AND CONDITIONS DESCRIBED HEREIN. IF YOU DO NOT AGREE THE TERMS OF USE, DO NOT USE THIS APPLICATION.

Welcome to Apex Hospital Online Consultation page . The page is operated by Apex Welcare Private Limited, having its registered office at N7/2A-5D, BLW-Hydel Road, Varanasi - 221004. The terms "You" or "Your" refer to you as the user. In the event the Application is being used by a person on your behalf, the expression "You" or "Your" or the "User" shall apply to such person as well.

These Terms of Use, Privacy Policy, together with any additional Service specific terms and conditions, other policies which may be applicable to specific portions of the Application and any disclaimers which may be present on the Application are jointly referred to as "Agreement" and constitute the terms of Your access and use of the Application and the Services (defined hereunder). Where any part of the Agreement is modified in accordance with the terms of the Agreement, the Agreement shall be enforceable in its modified form. The Agreement supersedes all previous oral and written terms and conditions (if any) communicated to You. This agreement is in compliance of Telemedicne Guidelines dated 25.03.2020 and all the parties hereto have read and understood the same and bind themselves to abide by the same.

ACCESS AND USAGE RIGHTS OF USERS

Non - Registered User: A Non - Registered User is not permitted to access or make use of the Application for any purpose other than the following permitted use:

  • To browse the Application without accessing any Services
  • To use Self-Assessment Tool
  • To share the Application via social media applications.

    • GENERAL TERMS OF USE

    As required by law, You must be at least 18 years of age or older, have a sound mind and not debarred by any law to contract in order to access and use the Application and Services as a Primary User. In case the Application or Services are to be accessed or used by a minor (i.e. a person less than 18 years of age), then only the legal guardian/representative of such person shall register himself/herself as a Primary User and create/add the profile of the minor as a Secondary User.

    All Services will be requested for, and provided to, the Primary User only. A Secondary User may avail the Services rendered to the Primary User only as a beneficiary. The Primary User will be entirely responsible and accountable for the Secondary User’s activity on the Application, as if the Application and Services were being accessed and used by the Primary User. However, this shall not discharge the Secondary User who is adult and of sound mind from liability towards ECURE or its contractors or agents and ECURE shall have the right to proceed against Secondary User and Primary User, either jointly or severally, for acts and omissions of Secondary User that violate the Agreement.

    You will use the Application and the features provided on the Application only in relation to and in compliance with all applicable Indian laws. You will not use this Application, or any feature provided on the Application for any purposes not intended under this Agreement.

    You should limit the use of this Application to India only. We are not responsible if You avail any Service from outside India.

    Use of Services

    The Application may be used to access a variety of healthcare and related services. Depending on the status of Your registration and subject to the limitations and restrictions imposed by the Agreement or by Apex Hospital, You may avail following services through the Application:

  • Online Consultations (through Apex Hospital care team doctors).
  • Home examination
  • Lab/sample collections
  • Booking radiology services
  • Delivery of pharmaceutical goods and services offered for sale by the HSP
  • Doctor prescribed medicines/drugs delivery
  • Home services including but not limited to vaccination nonstress test, physiotherapy or any other therapy
  • Long term care programs for chronic diseases
  • Follow up service
  • Post-surgery care
  • Second opinion service
  • Such other services as may be intimated from time to time.
  • The aforesaid list of services is jointly referred to as "Services."
  • The Services are non-transferable .

    • You agree and acknowledge that the property and title in the drugs ordered by You shall stand immediately transferred to You upon the dispensation of drugs and the raising of the invoice at the concerned HSP. Accordingly, the sale of drugs is concluded at the concerned HSP itself. Post Your acceptance of the drugs, the related Services would not be eligible for any exchange or refund. The minimum age requirement of 18 years does not apply to any Service that is open to children and adolescents from Age 1-18.